Yes, cancellations are allowed only if your order hasn't begun preparation. Please reach out to us as soon as possible via your order confirmation email. Once preparation starts, we’re unable to cancel or refund your order.

We don’t offer refunds, exchanges, or changes once an order is confirmed. All products are made to order, so we appreciate your understanding.

Currently, we don't offer customisation, but we're working on it. Stay updated by following us on social media or checking back soon.

You can choose your preferred pickup location, date, and time from the available options in your cart page or sidecart.

If you need to change your pick-up time, please email us via your Order Confirmation email at least 24 hours in advance. We'll do our best to accommodate your request, but please note that changes are subject to availability and cannot be guaranteed.

Please be prompt with your collection. If you're running late, please email us via your Order Confirmation email immediately to see if your pick-up time can be adjusted. We can only wait within the selected time as we may have other pickups and deliveries to service.

Yes, we offer delivery via our trusted third-party delivery partners. You can select from the available delivery dates in the cart page or sidecart before checkout. Deliveries will take place anytime between 9:00 AM and 9:00 PM, and specific delivery times cannot be requested.

As deliveries are fulfilled by third-party partners, we do not have control over the exact timing or handling. We are not responsible for delays, damaged goods, rough handling, tampering, or accidents that may occur during delivery.

At the moment, deliveries cannot be scheduled for a specific time. Deliveries will arrive anytime within the stipulated time range.

If the recipient is not present upon delivery, the order will be left at the door. For condominiums, if we can't access the unit, we will attempt to contact the recipient by phone. If unreachable after several attempts, your order will be deemed forfeited without replacements, cancellations, or refunds. Please ensure someone is available to receive the order and the recipient is contactable. We will not be liable for any claims, damages, losses, or expenses resulting from these situations.

Any delivery address changes must be requested at least 24 hours in advance via your Order Confirmation email. Amendments via phone or other platforms will not be accepted. Additional charges by our third-party delivery partner may apply at your expense. Strictly no replacements or refunds will be provided. Delivery address changes are subject to availability.

Please email us via your Order Confirmation email on the same day of delivery and a photo of the incorrect order received. Our team will assist you promptly.

Our products are not Halal-certified. However, we do not use pork or lard in any of our products.

All our bakes are made in a home kitchen that handles common allergens like nuts, dairy, eggs, and gluten. If you have dietary restrictions or allergies, please contact us at before ordering.

Our bakes are best enjoyed fresh, but here’s how to store them to maintain their quality.

• Cookies to keep in an airtight container at room temperature for up to 5 days. Refrigerate for up to 1 week or freeze for up to 1 month for extended freshness.
• For cakes, store in the fridge and consume within 3 to 5 days for the best texture and flavour.

We recommend storing all items in a cool, dry place away from heat and direct sunlight.

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